Shipping & Costs
From time to time, we offer free delivery on selected products. When available, a promotional code will be provided and can be entered at checkout.
For all other items, delivery and handling costs may apply and vary by location within Australia. Any applicable charges will be clearly shown at checkout before you complete your purchase.
For information about returns, please see our Returns Policy.
When Will I Receive My Order?
Choozy dog bed range (made to order)
Our Choozy dog beds are custom-made in Australia and meticulously crafted to order. Please allow approximately 3–4 weeks from the time of purchase for your dog bed to be made and delivered to your doorstep.
Products shipped from our suppliers
Most other products are sent directly from our supplier’s warehouse in Victoria. These orders usually arrive within 5–7 business days, (regional and remote areas may take longer). Some products come from other suppliers, and their estimated delivery time varies.
Occasionally we may source the same product from another supplier. If this changes your delivery time, we’ll contact you with an updated estimate, and if you’d rather not wait, we’ll give you a full refund.
Delivery Method
Orders are sent directly to you by the maker or supplier, not from our own warehouse.
- Choozy beds are made to order and dispatched by the manufacturer via Australia Post.
- Other products are packed and dispatched by our suppliers, via Australia Post or another courier.
If your order includes items from different suppliers, they may arrive in separate deliveries.
Packaging
Some Choozy products may be vacuum-sealed for transport. Once unpacked, these items may take a couple of days to fully expand and return to their intended shape and size. This is completely normal and does not affect the quality or performance of the product. This applies to selected products only.
Product Availability
Choozy dog beds are made to order, and fabric colours or options may occasionally vary due to fabric availability or seasonal changes.
If your selected fabric or colour is unavailable, we will contact you promptly to discuss alternative options. If the available alternatives are not suitable, we will offer a full refund, no fuss.
A Note on Product Measurements
All measurements listed on our product pages are approximate.
Choozy dog beds are individually handmade, and each bed in the range is crafted using different fabrics and fills — from soft sherpa and plush lambswool to breathable summer cotton and durable oilskin. Because these materials each have their own natural loft, thickness, and weight, the finished dimensions of your chosen product may vary slightly from the measurements shown.
This is a normal and expected part of the handmade process — not a fault. A sherpa-lined bed will naturally sit and measure a little differently to a cotton one, even when made to the same pattern. It’s part of what makes each bed unique.
If you have a specific space to fill or a dog who is right on the border between sizes, we recommend measuring the area where your dog sleeps and contacting us before ordering — we’re happy to help you choose the right fit.
Products bought through Amazon links
Some of our articles link to products sold on Amazon. These are sold and delivered by Amazon, so Amazon’s delivery and returns policies apply.
Pricing
All prices displayed on our website are inclusive of GST.
Delivery Delays & Extraordinary Circumstances
While we always aim to meet stated delivery timeframes, occasional delays may occur due to circumstances beyond our control. These may include supply chain disruptions, staff illness, carrier delays, or other extraordinary events.
We sincerely appreciate your patience and understanding should delays arise, and we will always do our best to keep you informed.
| Not sure which bed is right for your dog, or have a question before you order? Get in touch — we’re happy to help. |